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A customer is never out of warranty, even if his product is
Seth Godin
rest assured with our lifetime guarantee
Our Lifetime Guarantee means we are committed to standing behind the quality and durability of our products for the lifetime of the product.
If there are any defects or issues with the product, we will repair or replace it at no additional cost to you. We want our customers to have peace of mind knowing that they can trust in the longevity and reliability of our services and products we use.
The Lifetime Guarantee we offer comes with Terms & Conditions which we make sure is highlighted and explained to you thoroughly.
- Is on top of the manufacturers guarantee which you will receive with any ladder we install for you.
- Is covered by Vital Loft Solutions and not backed by any 'insurance backed guarantee policy'
- Is only valid in the property we attended and it cannot be transferred if you move.
- This does not affect your statutory rights.
- It includes all products we have installed for you including fixings (but not the batteries in your lights).
- Everything is covered unless: You have deliberately or accidentally caused damage, You have failed to follow our advise on the maintenance, You have modified the installation process in anyway.