We’re dedicated to keeping your personal information safe when you use this website. We want you to feel confident that your information is secure with us. 

This Privacy Policy, along with our Terms & Conditions, explains how we collect and process the personal data you provide to us on our site or to our staff. By visiting and using this site, you agree to these terms and methods.

According to data privacy laws, including the General Data Protection Regulations (GDPR).

Summary Of What We Do

We deploy our resources with the utmost care to contact homeowners (referred to as “the enquirer”).

Upon your inquiry, we are delighted to facilitate a connection for you to discuss your needs. If you decide to proceed, we will assist in connecting you with a recommended member of the team.

In handling your Personal Data, as defined by GDPR, our goal is to smoothly facilitate the creation of service contracts between you (the enquirer) and selected team member.

What We Will Not Do

We will not ask for ‘sensitive data’ (that is data about such matters as your religious beliefs, bank details or political opinions).

We will not provide, sell, or give your data to any third party excepted as solely to one of our contractors or affiliates and only for the purpose or product for which you have made an enquiry.

Information We May Collect From You

We collect your personal information when you register for and use our services on our sites or those of our affiliates. The information you provide may include your name, address, email, phone number, home ownership/tenancy status, home improvement needs, home specifications, and details to verify your identity. This information is used, for example, to get quotes for home services or products. When you complete the quote form, your data is sent to a team member who will provide assistance using the information you provided.

While providing our services, we may also store information about how you use our sites, such as the pages you view, the website you came from, changes you make to your information, details of the quotes you request, and your transactions. We regularly review your personal information to ensure we don’t keep it longer than the law allows.
It’s important for you to make sure that all the information you provide on the sites is correct, complete, accurate, and not misleading. You are responsible for disclosing all relevant facts.

Cookies

Our website uses cookies to identify you separately from other users. This helps us enhance your browsing experience and allows us to make improvements. By continuing to browse the website, you agree to our use of cookies.

A cookie is a small file containing letters and numbers that we store on your browser or computer’s hard drive with your consent. Cookies carry information transferred to your computer’s hard drive.

We use the following cookies:

We use different types of cookies on our website for various purposes:

1. Strictly Necessary Cookies:
   1. Required for the basic operation of our website.
2. Functionality Cookies:
   1. Used to track visitors and understand how customers use our sites.
   2. Placed on a user’s first visit to track their journey through the site, identifying areas of interest or potential issues.
3. Marketing Cookies:
   1. Employed with the help of third parties to deliver personalized advertising and content to visitors on our sites and other platforms.
   2. Also used to control the amount of marketing delivered to our customers.

We may introduce new services with cookies to enhance your online experience. While we strive to keep the cookie information accurate, changes in cookie names and purposes by third-party services may occur. Social networks like Facebook and Twitter, in particular, regularly update their cookies.

It’s important to note that third parties, like advertising networks and external service providers, may use cookies beyond our control. These cookies are often analytical, performance, or targeting cookies.

You have the option to block cookies through your browser settings. However, if you block all cookies, including essential ones, you may not be able to access certain parts of our website.

How to delete cookies

If you continue without changing your settings, we will assume that you are happy to receive all cookies on the website. However, you still have the ability to delete cookies. How to do this vary on the browser you are using, but you can find instructions on some of the main ones used below:

Chrome click here
Firefox click here
Internet Explorer click here
Safari click here

With the exception of essential cookies, all cookies will expire after 90 days.

Uses Made Of The Personal Data

We use information about you in these ways:

1. Access and Service Use:
   1. To let you access and use our services and get the best value products from us.
2. Providing Services:
   1. To offer services related to our website and give you the information, products, and services you ask for.
3. Personalisation and Improvement:
   1. To personalise and enhance parts of our services.
4. Research:
   1. For research purposes, like analysing market trends and customer demographics.
5. Communication:
   1. To talk to you and share information about products and services we think might interest you.
   2. If you agree, we might get in touch through email, post, phone, SMS, or other electronic methods.
   3. This could include news about new products, newsletters, and chances to take part in market research.
   4. We want to tell you about products and services similar to ones you’ve already bought or inquired about

We may disclose your Personal Data in the following ways:

Related Party Disclosures

We may share your personal information with any member of our group.

Legal Basis:

As data controllers, we adhere to GDPR guidelines, requiring a valid basis for each processing activity. Your consent for contact via phone call, SMS, or email is obtained when you accept our website’s terms and conditions or advertisements. 

Security:

vitalloftsolutions.co.uk regularly monitors its website and databases for fraud, abuse, and unauthorized use of information to protect your personal information that is under our control.

We follow industry standards to protect submitted information during transmission and upon receipt. Despite our efforts, due to internet communication’s nature and evolving technologies, security risks exist. No method of transmission or electronic storage is 100% secure.

While we cannot guarantee absolute security against unauthorized access, all information you provide is stored on our secure servers.

Data Retention Period

Unless consented otherwise, we will retain Personal Data only for no longer than five years.

Policy Towards Children

We do not conduct business with children. Should we unwittingly receive information pertaining to an individual under 18 years of age we will, on discovery, immediately delete it.

Your rights

Applicable privacy regulations (e.g. GDPR) give you certain rights in regard to the Personal Data We collect about you. Those rights include the following:

1. To request from us access to Personal Data We may hold on you;
2. To request the rectification of Personal Data;
3. To impose restrictions on, or otherwise object to, processing your Personal Data;
4. Data portability;

Right to be forgotten (i.e. deletion right)

You have the right to ask us not to process your Personal Data for marketing purposes. we will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third parties for such purposes. You can exercise the right at any time by contacting us at enquiries@vitalloftsolutions.co.uk.

(SAR) Subject Access Request

You may request details about the information we hold about you under the Data Protection Act 2018. If you would like a copy of this information, you can request this by emailing us at enquiries@vitalloftsolutions.co.uk please include any email addresses, phone numbers you may use in order for us to find all information we hold about yourself, this may speed up the process.

Complaints Handling

We are dedicated to providing excellent service, and if something goes wrong, we want to know about it. If you have a complaint, please email us at enquiries@vitalloftsolutions.co.uk. Include your postcode, phone number, and email to help us locate your information. We’ll have eight weeks to address your complaint.

Here’s what would happen next:

1. We’ll send you an email within three days, acknowledging your complaint and providing a copy of this procedure.
2. We’ll investigate your complaint, involving a staff member who will review your file and talk to the colleague or partner affiliate involved.
3. Our representative will call you to discuss your complaint in more detail.
4. Within three days of the call, we’ll write to confirm what happened and any agreed-upon solutions.
5. If you prefer no call or it’s not possible, we’ll email you a detailed reply within 21 days of the acknowledgment email.
6. If you’re still not satisfied, contact us, and we’ll arrange for a director to review your complaint.
7. We’ll write to you within 14 days of your review request, explaining our final position and reasons.
8. If you remain unsatisfied, you can contact the Information Commissioner’s Office (ICO) to make a complaint at https://ico.org.uk/make-a-complaint/.

We value the chance to address your concern, and while we hope to resolve it, you have the right to contact the Information Commissioner’s Office if needed.